REFUND POLICY

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Due to the nature of our product, we DO NOT accept returns on the twindick.

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DEFECTIVE OR INCORRECT ITEM

If you opened the item and it is defective, or if it is not the item you purchased, reach out to our customer service at youreplicatwin@gmail.com  so we can resolve the issue for you.

We will need to see pictures to verify if it is a defect or the incorrect item.

Once pictures verify it is a defect or the wrong item, we will send a replacement at our expense.

We may request the item to be sent back in order for us to assess the product.

 

*** You must contact us within 10 days of delivery for us to replace a defective/incorrect item. After 10 days we will not replace nor refund defective/incorrect items. ***

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CANCELLATION POLICY

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Our product is handmade, custom, and made-to-order .

 

Due to the nature of our products, there are NO returns on the twindick.

Once a doll has begun production, there are no cancellations.

Changes to twindick orders will be looked at on a case by case basis.

Changes may incur a processing fee.

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Exclusion and/or premature expiration of the right to cancel

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The right to cancel is excluded for contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalized.

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