Due to the nature of our product, we DO NOT accept returns on the twindick.
DEFECTIVE OR INCORRECT ITEM
If you opened the item and it is defective, or if it is not the item you purchased, reach out to our customer service at firstname.lastname@example.org so we can resolve the issue for you.
We will need to see pictures to verify if it is a defect or the incorrect item.
Once pictures verify it is a defect or the wrong item, we will send a replacement at our expense.
We may request the item to be sent back in order for us to assess the product.
*** You must contact us within 10 days of delivery for us to replace a defective/incorrect item. After 10 days we will not replace nor refund defective/incorrect items. ***
Our product is handmade, custom, and made-to-order .
Due to the nature of our products, there are NO returns on the twindick.
Once a doll has begun production, there are no cancellations.
Changes to twindick orders will be looked at on a case by case basis.
Changes may incur a processing fee.
Exclusion and/or premature expiration of the right to cancel
The right to cancel is excluded for contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalized.